Client Center

Service Desk Hours of Operation: Monday-Friday, 7:00 a.m. – 6:00 p.m. EST

How to Contact Support


Please use one of the methods below to submit your support request

By Phone: 212-871-5550

Email your request to: support@sorbis.com

Please include:

  • Contact first and last name
  • Call back number
  • Description of the problem, please include any error messages or screenshots

You will receive and auto-reply with your ticket number and will receive updates when your ticket status changes until you ticket is closed.

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Emergency & After Hour Support


For after hours & emergency support, please call our support number @ 212-871-5550 option 1. Emergency calls placed after 6:00 PM will be handled by our after-hours support team. A service ticket will be created, and a technician will return your call to begin to resolve your service request.

Contact Us


Sorbis_LDITBv3

  • 237 W 37th St, Suite 802
    New York, NY 10018
    United States

212-871-5550

212-871-5550

Portal Access:

To setup a secure portal account where you will be able to create and manage service tickets, please submit a request using any of the methods above.